Technical Support Specialist
PURPOSE:
Assists with the day-to-day support of Agri-Service's computing environment, providing user assistance with hardware and software issues.
Safety Promote the Safety Culture of Agri-Service.
Attending all safety training both in person and virtual.
Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection.
(PPE) Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
Maintains a clean office environment.
Ensures Service vehicles/industrial vehicles/cranes are inspected as required.
Ensures equipment under repair is in a zero-energy state before servicing (Lock out Tag Out).
Handles chemicals in accordance with the Safety Data Sheet (SDS).
KNOWLEDGE SKILLS AND ABILITIES Ability to install and troubleshoot PC and mobile device hardware and software.
Ability to assist in root cause problem analysis and resolution.
Ability to troubleshoot basic networking issues.
Ability to assist in implementing new technologies, processes, and procedures.
Excellent customer service and telephone skills.
Good written and verbal communications skills.
Ability to develop and maintain effective working relationships with others.
Ability to organize work, prioritize tasks.
Ability to create system documentation with attention to detail.
Ability to follow established processes and procedures.
Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice.
Ability to travel overnight.
Ability to perform job functions with general supervision.
Must be able to communicate (speak, read, comprehend, write in English).
Education and Experience Associate's degree in Networking, Information Technology, or related field or equivalent experience required.
Two years of end user/desktop Technician experience required.
CompTIA or Microsoft MTA Certifications preferred.
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
Must be able to lift 50 pounds.
Must be able to meet all safety requirements for applicable safety policies.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Recommended Skills Attention To Detail Communication Customer Service English Information Technology Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
Assists with the day-to-day support of Agri-Service's computing environment, providing user assistance with hardware and software issues.
Safety Promote the Safety Culture of Agri-Service.
Attending all safety training both in person and virtual.
Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection.
(PPE) Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
Maintains a clean office environment.
Ensures Service vehicles/industrial vehicles/cranes are inspected as required.
Ensures equipment under repair is in a zero-energy state before servicing (Lock out Tag Out).
Handles chemicals in accordance with the Safety Data Sheet (SDS).
KNOWLEDGE SKILLS AND ABILITIES Ability to install and troubleshoot PC and mobile device hardware and software.
Ability to assist in root cause problem analysis and resolution.
Ability to troubleshoot basic networking issues.
Ability to assist in implementing new technologies, processes, and procedures.
Excellent customer service and telephone skills.
Good written and verbal communications skills.
Ability to develop and maintain effective working relationships with others.
Ability to organize work, prioritize tasks.
Ability to create system documentation with attention to detail.
Ability to follow established processes and procedures.
Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice.
Ability to travel overnight.
Ability to perform job functions with general supervision.
Must be able to communicate (speak, read, comprehend, write in English).
Education and Experience Associate's degree in Networking, Information Technology, or related field or equivalent experience required.
Two years of end user/desktop Technician experience required.
CompTIA or Microsoft MTA Certifications preferred.
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
Must be able to lift 50 pounds.
Must be able to meet all safety requirements for applicable safety policies.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Recommended Skills Attention To Detail Communication Customer Service English Information Technology Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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